2011 Europe Hotel Awards - The General Manager of the Year Award - THOMAS PAVLOVIC - Holiday Inn BelgradeGeneral Manager of "Holiday Inn" Belgrade, Mr. Thomas Pavlović, has been awarded the prestigious "The General Manager of the Year Award" in Europe in 2011. within the group "InterContinental Hotels' (IHG).

Hotel "Holiday Inn" Belgrade, a part of "InterContinental Hotels Group' (IHG), is the winner of the" Torchbearer Award " for 2009. and 2011. in the competition from three continents - Europe, Asia and Africa.

"Torchbearer Award" is traditionally presented to the hotel that has shown outstanding results in the category of guest satisfaction with the provided service (Satisfaction Overall Index - OSAT).

OSAT system is based on a survey completed by visitors during their stay, evaluating hotel services in various categories, such as guest services, hotel facilities, cleanliness and others.